Exchanges and Returns

Exchanges and Returns

When initiating the return process, the customer must inform the reason for the return and the order number through our service channels such as: Telephone +55 11 3230 8886, Whatsapp: +55 11 3230 8886 or contato@7softwares.com during business hours Monday to Friday from 10:00 AM to 6:00 PM.

 

The deadline for returns and exchanges is up to 14 days from the date of product receipt. Our customers can choose another product of the same value, no fees will be charged, or request returns/refunds which work as follows:

 

Returns/Refunds: 

 

Our company prioritizes quality and customer satisfaction. Out of respect and to maintain the credibility earned with its consumers, the company has created a refund policy in accordance with the Consumer Protection Code, and is committed to ensuring that you (the customer) have an effective, agile, and, most importantly, satisfactory transaction. We do not charge refund fees. The deadline for purchase cancellation will be 14 days after product receipt.

 

How will return refunds be processed?

For purchases made via PayPal, the amount will be immediately refunded to the same account that made the payment.

For purchases made via credit card, the amount will be refunded to the same account that made the payment and will appear on the statement within 3 business days.