Exchanges and Returns

Exchanges and Returns

When carrying out the return process, the customer must inform the reason for the return and the order number through our communication channels.
services such as: Telephone +55 11 3230 8886, Whatsapp: +55 11 3230 8886 or contato@7softwares.com during opening hours Monday to Friday from 10:00 to 18:00 hours.

Returns and exchanges can be made within 7 days of receiving the product. Customers can choose another product of the same value, free of charge, or request a return/refund, which works as follows:

Returns/Refunds:

Our company prioritizes quality and customer satisfaction. Out of respect and to maintain the credibility we have built with our customers, we have created a refund policy in accordance with the Consumer Protection Code, ensuring that you, the customer, receive an effective, expedited, and, above all, satisfactory transaction. We do not charge refund fees. You have seven days to cancel your purchase after receiving the product.

How will refunds be processed?

Purchases made through Paypal will be refunded to the same account that made the payment immediately.

Purchases made by credit card will be refunded to the same account used for payment and will appear on your invoice within 3 business days.